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Frequently
Asked Questions

The Northport Hotel Logo

Browse our responses to some of the most frequently asked questions below. For any additional inquiries, simply give us a call at 631-628-7000 or send us an email at info@npthotel.com, and we’ll be happy to help.

  • Do you have a concierge?
    Our Guest Experience Manager, Jennifer Tynan, will be happy to assist you with a wide range of services and experiences during your stay. She may be reached at 631-628-7000 or jtynan@npthotel.com.
  • Do you offer shuttle service?
    Yes, we are in the final planning stage for this complimentary service as an added convenience to our guests. Good news is in store so stay informed of our progress by subscribing to our mailing list.
  • Is the hotel pet friendly?
    We cannot accommodate pets at our hotel. However, service dogs with service papers, leashes, and service vests are welcome; please let us know ahead of time if you are bringing a service dog. We highly recommend North Shore Animal Center, located a mile from our hotel, if you want to board your dog overnight. We would be happy to put you in touch with their staff to make arrangements.
  • Is there an elevator in the hotel?
    Yes, there is a guest elevator located in the hotel lobby that accesses all floors.
  • Are children allowed to stay at the hotel?
    We are a family-friendly property. You must be 21yrs or older to register and check in to the hotel.
  • Does the hotel offer Wi-Fi?
    We offer complimentary high-speed Wi-Fi to all hotel guests.
  • Is smoking allowed?
    Smoking or vaping of any kind is prohibited on the property at all times.
  • Can we send a package to hotel?
    If you are a hotel guest, The Northport Hotel will gladly accept packages on your behalf free of charge. To send or receive a package, please address the package as follows: The Northport Hotel Attn: Guest First and Last Name - Guest 225 Main Street Northport, New York 11768 Packages may only be received two days before your arrival. Packages will be stored at our front desk, where they can be claimed. Please have the confirmation of delivery ready before inquiring at the front desk.
  • Do you have luggage storage?
    We are delighted to store your luggage; however, capacity may be limited at certain times of the day. Thank you for your understanding.
  • Do you have a pool?
    The hotel does not have a swimming pool.
  • Do you have a gym?
    While there is no gym or health club on the premise, we can arrange your usage of Gold's Gym, approximately 1 mile from the hotel, for a minimal daily fee. For Yoga, Yoga Blue is located up the road from our hotel.
  • How can I make a special request?
    Contact our Guest Service Agent at the front desk at 631-628-7000.
  • How can I contact the hotel?
    Our phone number is 631-628-7000.
  • How do I purchase theater tickets?
    The John W. Engeman Theater is affiliated with the hotel, and our Guest Service Agent will assist you with tickets. You can also visit the website to learn more. LEARN MORE.
  • Can I choose my room?
    If you wish to have a specific room, let us know your preference when booking. Although we cannot promise that you will have this room, we will do our best to comply with your request, depending on availability during your stay.
  • What are the amenities in the room?
    A coffee maker, ice bucket, Bluetooth speaker with USB charging ports, heated bathroom floors, Natura Bisse bath amenities, Penny & Cooper soaps, Egyptian cotton sheets, luxury bath terry linen, luggage rack, and mini refrigerator are in all guest rooms. Iron and ironing boards are on a request basis.
  • Is there a hair dryer in each room?
    Yes, there is a hair dryer in each room.
  • Does the hotel have rollaway beds?
    We do not have rollaway beds; however, our Deluxe Rooms and Junior Suites all feature a Queen Size Sofa Bed.
  • Do you charge any resort or facility fees?
    No, we do not have a resort fee.
  • What time is check in?
    4:00 PM
  • What time is check out?
    12:00 PM
  • Who do I contact if I have questions about my reservation?
    Contact our Guest Service Agent at the front desk at 631-628-7000.
  • Can we get late check out or an early check in?
    Late checkout and early check in requests are subject to availability. We will try our very best to accommodate you.
  • Does the hotel serve breakfast?
    A complimentary continental breakfast is available to all hotel guests between 7:00 AM -10:00 AM daily in our guest lounge located on the second floor.
  • Do you offer room service?
    At this time, we do not have room service.
  • What kind of food does the restaurant serve?
    Our hotel restaurant is not currently open.
  • Is the restaurant open to the public?
    Our hotel restaurant is not currently open.
  • As a hotel guest, where can I park?
    Hotel guests enjoy valet parking at no additional charge.
  • Are my credit card and personal details safe?
    Yes, our hotel is PCI-compliant.
  • Is there a deposit at check-in?
    No, there is no deposit at check-in, but the hotel does take a $100 charge on the guest's credit card for incidental charges. At check out, any unused incidental charges will be refunded. If a debit card is used, the refund will be based on the bank releasing the hold on the debit card.
  • Can I use another party's authorized credit card to pay for my room?
    Yes, as long as we have an approved and signed credit card authorization form on file for the room reservation.
  • Which credit cards can I use to complete my booking?
    AMEX, Visa, Mastercard & Discover.
  • Is cash accepted?
    Yes, for final payment when checking out.
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